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The simple truth about net neutrality

It's not that complicated. It's based in history, it involves money and fairness and control. But it's not that complicated. If you care about the details, it's worth reading this classic from Tim Wu. There's no debate about how we got here, and not even that much debate about where it leads. It's mostly about who has the power to control the access that you and others have to the information and … [Read more...]

The confusion about competence

A friend was describing a clerk he had recently dealt with. "She was competent, of course, but she couldn't engage very well with the customer who just came in." Then, of course, she wasn't competent, was she? It doesn't take a genius to see that competence is no longer about our ability to press certain buttons in a certain sequence. Far more often, competence involves the humanity required … [Read more...]

Outsiders

You can't have insiders unless you have outsiders. And you can't have winners unless you have losers. That doesn't mean that you're required to create insiders and winners. All it means is that when people begin to measure themselves only in comparison to others ("How did I rank?") then you need to accept the impact of those choices. It's entirely possible to be happy and engaged and productive … [Read more...]

Meaningful work

Of course, it came with chocolate. There's no doubt that we're doing more running around than ever before. More cutting of corners, counting of pennies, reading of reviews. More focus on making a profit, less on making a difference. But why? Once you have enough, isn't better the point? Better doesn't mean more. Better means generous, sustainable, worthy. Better means connection and quality and … [Read more...]

Full vs. enough

One of the lessons of Thanksgiving is that we eat too much. We eat until we're full, experiencing the sensation of too much. It's easy to confuse our desire for that that feeling with the feeling of 'enough'. Enough doesn't feel like full, but that's okay. Too often, we've been persuaded by marketers and other maximizers that the only satisfying state is 'full.' Not just in what we've eaten, but … [Read more...]

Been done before

What percentage of the work you do each day is work where the process (the 'right answer') is known? Jobs where you replicate a process instead of inventing one... The place where we can create the most value is when we do a job where exploration and a new solution is what's needed. Not rote, but exploration. Which means we're doing something that's not been done before, something that might not … [Read more...]

Speakerphone voice

When the speakerphone is on in the conference room, do you talk differently?  It's pretty common. We breathe from a different spot, hold our chest differently, constrict our throats and generally try to shout our words across the ocean. The people listening on the speaker are used to it. The people in the room with you, less so. Human beings don't have a long cultural history with … [Read more...]

Everyone else is irrational

Everyone else makes bad decisions, is shortsighted, prejudiced, subject to whims, temper tantrums, outbursts and short-term thinking. Once you see it that way, it's easier to remember... that we're everyone too. ; ; ; ; ; ; Article by Seth Godin's Blog on marketing, tribes and respect. Read entire story here. … [Read more...]

Distance to the top

It's tempting to enter a field where mastery is assured, where you have a very good shot of being as good at it as everyone else. It turns out, though, that the most exciting and productive fields are those where there's a huge gap between those that are perceived to be the very best and everyone else. The wider the gap, the more it's worth to push through it. ; ; ; ; ; ; Article by Seth Godin's … [Read more...]

Fitting in all the way

It seems like a fine way to earn trust. Merely fit in. In every way. Don't do anything to draw attention to yourself, to be left out, to challenge the status quo. Go along with the crowd to get ahead. That doesn't build trust. It simply makes you easy to overlook. We build trust when we make promises and then keep them. And the majority recoils from the challenge of making a promise, because that … [Read more...]

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